Satisfaction of Patients in Regard to Treatment Received and Associated Factors at Govt Dental College & Hospital, Srinagar: An Original Research

Satisfaction of Patients in Regard to Treatment at Govt Dental College

Abstract

Background: Patient satisfaction to treatment is a important measure of quality of jealthcare. This study assesses patient satisfaction regarding treatment received and associated factors at Govt Dental College & Hospital, Srinagar. Objective: To evaluate satisfaction levels of patients across clinical dental departments and identify influencing factors for these perceptions. Subjects and Methods: A cross-sectional study was conducted involving 1200 patients from seven departments. Data were collected using an 8-item questionnaire covering aspects such as care received, hospital promptness, doctor efficiency, cleanliness, equipment, restroom availability, seating arrangement, and infrastructure. Mean satisfaction scores and standard errors were calculated, and comparative analysis was performed across departments. Results: The highest mean satisfaction score was for doctor efficiency across all departments, with Prosthodontics scoring 4.03 ± 0.04 and Endodontics scoring 4.16 ± 0.03. Cleanliness and maintenance received lower scores, particularly in Periodontics (3.00 ± 0.06) and Oral Surgery (3.60 ± 0.07). The availability and cleanliness of restrooms were consistently rated low across all departments, with the lowest in Pedodontics (2.43 ± 0.16). Conclusion: While clinical care aspects received high satisfaction ratings, non-clinical factors such as restroom cleanliness need significant improvement. Targeted interventions to address these areas could enhance overall patient satisfaction at the hospital.